What if something is wrong with my order?

If there's a problem with your order, please call our Customer Service Team at (866) 676-7804 or email customerservice@pureresonanceaudio.com. They will happily work with you to fix the issue. We will assist you the best we can to make you a happy customer.

What if I receive a defective product?

If you believe you've received a defective product, contact your Sales Engineer, and they will help determine if the product is defective. If we determine the unit failed and is defective, we will cover shipping costs within the US to replace the unit for you. For items purchased marked as "used" (this includes all items under our clearance section) that fail and that haven't been abused or misused, you may return these items within 90 days of purchase for a refund of the purchase price or an in-house credit minus the cost of shipping.

How to make a return

Our committed, experienced professional sales engineers deliver reliable designs and provide lifetime tech support. We will work with you to optimize the performance of your equipment. Our goal is to ensure you are happy with your order and everything works to the best of its specifications.

If an item is not marked as special order and meets our return guidelines, you may be eligible to return it for a refund, store credit, or exchange it for another product within 30 days from the shipping date. To initiate a return and get the approval process started, please submit the form below.

Important things to note

To ensure your exchange or credit is processed as quickly as possible and to help you avoid a return adjustment, please follow the below checklist:

• If you have redeemed a manufacturer rebate or promotion, your return will be subject to a restocking fee.
• If your purchase was eligible for free shipping, the shipping cost will be deducted from your credit or refund.
• Please write the RA number on the shipping label and NOT on the product box itself.
• DO NOT write on the original product box, this includes the RA number, addresses, etc., for any reason.
• Items MUST be returned in the condition they were received, including all accessories, documentation, and packaging materials. Otherwise, your return will be subject to a restocking fee or your return will NOT be accepted and will be sent back to you.
• Unboxed and installed items are not returnable.
• If your package was originally shipped double-boxed, please return the unit(s) double-boxed.
• The product should be packed in the original product box with the UPC codes intact.
• When repacking the product box, avoid using duct tape or other adhesives that can leave a residue.
• Please use a shipping method that is trackable, such as FedEx or UPS.
• Remember that if your order was shipped for free under our free shipping promo, the cost of outbound shipping will be deducted from your return credit.
• We recommend that you insure your package when shipping back to us when purchasing your own shipping labels. Sometimes things get damaged en route, and if that happens, we want you to be covered.

Special order items

Items that are marked special order are non-returnable and non-refundable. However, we do want to make sure that your audio needs are satisfied. First, contact your Sales Engineer because your item may qualify for an exchange. They will work with you to determine if the item qualifies for exchange and to find the best solution for your needs.

Special order items include the following:

*Due to health reasons, these items are non-returnable and non-refundable.

Start a Return